Squeen believes that healthy digital entertainment starts with good self-control. We provide a range of tools and guidance to ensure every gaming session remains enjoyable, controlled, and free from impact on your daily life.
Responsible gaming means enjoying casino and betting activities as a form of entertainment — not as a way to earn income or escape from problems. At Squeen, we understand that our platform is designed to deliver a fun experience, and that can only be achieved when every member plays in a healthy and controlled manner.
Many people in Malaysia enjoy online casino games as a relaxing weekend activity or a fun way to spend time with friends. However, like any other form of entertainment, it is important to set clear boundaries. Squeen takes an active role in ensuring our platform does not become a source of harm for anyone.
Our responsible gaming principles are built on three core pillars: self-awareness, personal control and ongoing support. All three elements are integrated into every aspect of the user experience at Squeen, from interface design to the dedicated tools we provide to help members manage their playing habits.
We also believe that transparency is key. Squeen does not hide information about gambling risks. Instead, we actively educate members on how to play smart, recognize early warning signs, and where to seek help if needed. This is not merely an obligation — it is our genuine commitment to every Squeen member.
All games use certified random number generators (RNG) to ensure fair outcomes for every player.
Squeen enforces a minimum age requirement of 18 years, with strict KYC identity verification for all new members.
Our support team is available at any time if you need guidance or wish to activate a self-control tool.
All your personal information and gaming records are stored with full encryption in accordance with the PDPA 2010 standard.
We do not send pressure notifications or offer bonuses designed to encourage unhealthy gaming habits.
We provide a range of practical tools that you can activate yourself directly from your account settings, with no need to contact support.
Set the maximum amount you can deposit into your account within a 24-hour or 7-day period. This limit takes effect immediately and can only be decreased, not increased, without a 72-hour waiting period.
Set how long you want to play in a single session. The Squeen system will remind you when your time limit is almost up and automatically log you out once the limit is reached to prevent excessive play.
Need a break? Activate a play break for 24 hours, 7 days, or 30 days. During this period, your account will be fully restricted from access with no exceptions.
If you feel that gambling is no longer right for you, the permanent self-exclusion option allows your account to be closed permanently. This decision cannot be reversed for a minimum period of 5 years.
Monitor all deposits, withdrawals, wins, and losses in one clear view. Transparent records help you make a more objective assessment of your own gaming habits.
Disable any bonus or promotional notifications that you feel may encourage you to play beyond your original intention. Full control is in your hands within Squeen's account settings.
Gambling problems rarely arise suddenly. They usually begin with small, easily overlooked changes in behaviour. Recognize these early warning signs before they develop into something more serious.
Playing with money that should be used for basic necessities such as rent, food, or monthly bills.
Feeling restless, anxious, or irritable when unable to play or when forced to stop playing.
Concealing gaming habits from family members, friends, or loved ones and lying about the amount of money spent.
Continuing to play to "chase back" lost money with larger bets than usual.
Taking out loans or selling personal assets to obtain money for gambling.
Neglecting work, family, or social responsibilities due to spending too much time gaming.
The following practical tips can help you maintain a positive and enjoyable gaming experience over the long term.
Activating self-control tools at Squeen is straightforward and can be done on your own in under two minutes directly from your account panel.
Access your account using the Login button at the top right corner of the page. Make sure you are using a secure personal device.
Click the profile icon and select "Account Settings" or "Responsible Gaming" from the available dropdown menu.
Select from the available tools: deposit limits, session time limits, loss limits, or self-exclusion options — based on your needs.
Enter your desired limit value and click "Save". The limit takes effect immediately. Decreasing a limit is instant, while increasing a limit requires a 72-hour waiting period.
We recommend reviewing your limit settings every month to ensure they still align with your current financial situation and lifestyle.
The questions below can help you assess whether your gaming habits are in a healthy zone. Answer honestly with yourself.
Answers to the most frequently asked questions by Squeen members regarding responsible gaming.